Install Guide for Windows 2000 and 2003 Server

Before proceeding, make sure you have satisfied the Pre-Installation requirements:

System requirements (What you need to have)
Server Setup (What you need to do to prepare your server)
Installation Prerequisites (What you need to send to Entry Software if we are providing installation services)

When you install TeamHeadquarters you are creating the TeamHeadquarters server. This server consists of the TeamHeadquarters application and database.

During installation, TeamHeadquarters automatically creates a web site within Internet Information Services (IIS). This allows clients to access the TeamHeadquarters database through their browser using an IP address (or URL, if a DNS Server is running).

TeamHeadquarters also creates an Index Server catalog providing search services for database objects.

The TeamHeadquarters server integrates with Windows 2000 Active Directory for user authentication, security permissions and the hierarchical directory structure (which is based on customers corporate organizational structure and hierarchy).

Installing TeamHeadquarters

IMPORTANT: You must be logged onto the server using an account with local Administrator rights and Read rights on the Active Directory domain.

IMPORTANT: The TeamHeadquarters install directory path must NOT contain any spaces. For instance, C:\Program Files\Thq is invalid because of the space between Program and Files.

To Install from the TeamHeadquarters CD:

Insert the CD and follow the on-screen instructions.

To Install from the Download file:

Unzip the downloaded file to a temporary directory.
Double-click Setup.vbs and follow the on-screen instructions.

Server Configuration

Configure your AntiVirus software

Ensure your AntiVirus software will not conflict with TeamHeadquarters based on these instructions.

Configure your Backup software

Ensure your Backup software will not conflict with TeamHeadquarters based on these instructions.

Install Microsoft Office Index Server Filter

Microsoft’s Windows Server maintenance replaces the Microsoft Office Index Server filter with a newer version. This version has an issue that prevents it from indexing some files within the TeamHeadquarters database.

For Windows 2000 Server, first stop Index Server by typing Net Stop cisvc at a command prompt. Then, in Windows Explorer, navigate to <install drive>\Thq\Bin and locate the filename offfilt.dll. Copy and paste this file into the \WINNT\System32 directory, selecting Yes when asked Would you like to replace the existing file?.

For Windows 2003 Server, un-register the Windows filter and register the TeamHeadquarters filter:

Open a command prompt window and change to the \Windows\system32 directory. Type the following command:

Regsvr32 /u offfilt.dll

At the command prompt, change to the <install drive>\Thq\Bin directory. Type the following command:

Regsvr32 offfilt.dll

Open Windows Registry Editor and navigate to HKEY_LOCAL_MACHINE, SYSTEM, ControlSet001, Control, ContentIndex.
On the right side of the screen, right-click DLLsToRegister and select Modify from the drop-down menu.
Overwrite C:\WINDOWS\system32\offfilt.dll with <install drive>\Thq\Bin\offfilt.dll and click Ok.
Navigate to ControlSet002, Control, ContentIndex and repeat Steps 4 and 5.
Exit Windows Registry Editor

Verify Security Permissions Policy

In Windows Explorer, right-click the install directory (for instance, C:\Thq), select Properties and then click the Security tab. Verify that the permissions are as follows:

Administrators and SYSTEM groups receive Allow rights on all permissions and Authenticated Users receive Allow rights on Read & Execute, List Folder Contents and Read permissions.
Exit from Properties and close Windows Explorer.

IIS Process Recycling

For Windows 2000 Server only, It is recommended that you install Microsoft’s IIS Process Recycling Tool on the TeamHeadquarters server. This tool runs as a service, refreshing IIS on a regular basis, thereby minimizing performance and reliability problems. To download the tool, visit www.microsoft.com/downloads and search on IIS 5.0 Process Recycling Tool. Install the tool in the <install drive>\Thq\Bin directory. Follow the directions in the ReadMe.doc file included in the download to set up the tool. A weekly recycling is recommended.

Reboot the Server

For Windows 2000 Server only, a reboot is required at this point in the process.

Troubleshooting

No Web Site IP Addresses Available

If no IP addresses are available to TeamHeadquarters, you have two options:

Add an IP address through your servers network configuration, or
Set TeamHeadquarters the default web site on your server. To enable this, do the following:

In the Internet Information Services console, right-click the Default Web Site and select Properties from the menu.
In the Web Site Identification section on the Web Site tab, change the TCP Port text box to read a port other than 80 (for instance, 8080). This will make TeamHeadquarters web site the default web site on the TeamHeadquarters server so that anyone navigating to this server's IP address will automatically be routed to the TeamHeadquarters web site.
Save and exit the Default Web Site Properties dialog by clicking Ok.

"There is not enough disk space" Error Message

This error message means one of two things:

There is not enough disk space on the Install Drive, or
There is not enough disk space on the \Temp folder.