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End-user training needs tend to vary with each deployment, depending on the Usage Policy and/or Adoption Plan. For example, a traditional project management philosophy, with a heavy reliance on granular task planning, requires more training for everyone involved than a One Task List deployment. A strictly help desk deployment tends to require even less training, because of the relative simplicity of ticket queues vs. project plans.
In addition to this content, Entry Software's Professional Services group can assist with consulting services, trainers, and a variety of other roles that can satisfy your training needs.
Introductory Training is an essential first step for the people filling the key roles. By learning about the software function and configuration up-front, it becomes easier to identify your organization's optimal approach to usage, adoption, security, timing, and training before impacting the user population.
This training can be achieved through on-site training, with a remote instructor, or through self-study using the resources located here.
User Training focuses on the different roles within the organization, providing specific training as dictated by the Usage Policy. This training is most effective when working from a Usage Policy, in order to focus on the specific training needed at the time.
For best results, do a trial run of the training with your Adoption Plan or Usage Policy to ensure that the necessary material is covered.
User Training can be delivered by Entry Software's trainers or through self-study using the resources located here. Some larger organizations prepare their own specific training materials from the general TeamHeadquarters educational content.
There are two different training needs for administrators.
TeamHeadquarters Administrators are responsible for managing user accounts and maintaining the system-wide parameter tables. They are not necessarily technology experts, but they need to understand the functionality of TeamHeadquarters.
System Administrators have the broad responsibility of managing the technology platform.
