Queue Activity Report

Queue Reports

This report is a summary of time spent on tickets for the period.

1. New represents the number of tickets created by this resource.

2. Worked represents the number of tickets worked on by this user. It includes those Created and Closed.

3. Closed represents the number of tickets closed by this resource.

4. Total Elapsed Time is the total time all Closed tickets have been open for.

5. Avg. Elapsed Time is the average elapsed time all closed tickets have been open for.

6. Total Time is the sum of all time reported on tickets for the week, shown in Hours:Minutes:Seconds.

7. $ Cost is based on the Total Time, along with the hourly cost rate for the resource in the Roster for each Queue.

How to run the Queue Activity Report

1. Right-click on a queue, on the Ticket Monitor, or on a project or a task.

2. Select Queue Reports from the pop-up menu.

3. The menu will open in a new window.

4. If you wish to produce the report only for tickets marked as R&D in the Type field (for "Research and Development"), check the box Report only tickets marked as R&D.

5. For the Queue Activity Reports, select a date range and click on Products, Locations, Ticket Type, or Roster.

6. The report will open in a new window.