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The Queue Reports provide statistical and detailed views of activity
on an individual 
queue, across all queues via the 
Ticket Monitor, or for tickets related to a 
project or a 
task.
These reports are generated from the Queue Report Menu as shown below for Queues or the Ticket Monitor:
... or as shown below for a project or a task:
Right-click on a queue, on the Ticket Monitor, or on a project or a task.
Select Queue Reports from the pop-up menu.
The menu will open in a new window.
Queue Reports