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Each 
project contains a 
ticket queue.
Project
queues have the same functionality as other queues, but are intended to
provide a way to manage project-specific issues that do not end up in
tasks.
Tickets,
Tasks, and Time Sheets
Tickets are commonly used within projects for:
Defect Tracking, especially as related to the work delivered by that particular project.
Risk and Issue Management, using the bring-forward functionality of tickets based on Next Action Date.
Time Box project management, since each task on the project plan can become a time box containing a number of tickets. This concept can help to keep the formal project plan at a higher level for ease of maintenance, while encouraging granularity of execution via tickets.
Work now, plan later. Tickets can be used to manage work assignments immediately, and subsequently related to a particular task. This allows TeamHeadquarters to contribute by managing the actual work without requiring that the project manager pre-plan everything with tasks.
Easy planning, because requirements can be managed as tickets over a period of time before the formal project plan is in place.
If a ticket is related to a task, then any time spent working on the ticket can easily be reflected on the user's time sheet using the auto-populate feature. This feature can significantly improve the accuracy of time sheets and the validity of billable charges.
When a user spends time on a ticket that is related to a task, that task will appear on the weekly time sheet even if the user is not assigned to work on the task. This feature makes it easy to capture time spent by workers who are not on the core project team, which is often missed by traditional project accounting methodologies.
Each task can be displayed with a Console View (Tickets) option, which shows any tickets that are related to that task. This option is available in both the main TeamHeadquarters interface or in the Gantt Chart.
Right-click on the 
task.
Select Console View (Tickets) from the pop-up menu.
The right frame will display a Queue listing of tickets that are related to the task, according to the filters in effect at the time.
Queue Reports can be generated for the tickets related to a project or task.
Project tickets physically reside under the project ticket queue, but can also be related to a task.
There are
easy ways to create a ticket with this relationship:
Right-click on the task and select New Ticket.
While viewing the task's Console View (Tickets), click the New Ticket link.
Create the ticket in the
project ticket queue and select the related task using
the Default Project/Task field.
The relationship between ticket and task can be established at create time (see above). This relationship can be set or changed after the ticket is created:
Use the Default
Project/Task field.
Drag and drop the icon for the 
ticket onto the task.
Drag and drop the icon for the task onto the ticket.
