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The  My Tickets
folder contains the open, current tickets for which you are responsible.
You can
choose which tickets to display by selecting one of the four filtering
options at the top of the page. Open
lists all of your open tickets. Due
tickets are open and past their Next Action Date. Overdue
tickets are open and past their Due Date or Expected Completion Date.
Next
Action Date within X days allows you to see which open tickets
will be coming due in the next ‘x’ days. Note
that the header for the currently active filter option is highlighted
as shown above where the ‘Next Action Date within 0 days’ filtered list
is being viewed. Also
note that when a ticket has been edited or deferred, it is highlighted
in yellow until the next
time your list is refreshed. The My
Tickets folder can be very dynamic because tickets leave the folder
list once assigned to someone else or closed.
Your My Tickets
folder is intended to be as short as one or two days worth of work. When
a ticket cannot be reasonably addressed today or tomorrow, it is worth
deferring by using the "right-click-defer" option or editing
the ticket and changing the "Next Action Date". |
My Tickets