Documents and Files

Documents and files can be attached to any folder, project library, organizational unit, contact, ticket, or task.  

Libraries, Documents, and Files

 

How to attach new documents and files

  1. Right-click on the object you have selected to house the new file.  

  2. Select Add File from the pop-up menu.

  3. Click on the Browse button and select the file of choice from your system.

  4. Name the file and add any applicable comments.

  5. Click the Save button.

 

How to view or download a file

  1. Locate the file within TeamHeadquarters.

  2. Click on the file name to open the properties view of the file, as shown here:

  3. Click on the appropriate version number, or on the file name.

  4. If the file type is associated with a particular client software tool on the client, it will open in that tool.  Otherwise, the file will be offered for download to the client machine.

 

How to reserve a file

The reserve operation is used to lock a file so that no other users can add new versions.

  1. Right click on the file.

  2. Select Reserve from the pop-up menu.

  3. Click Yes on the confirmation window.

  4. A red lock icon will now appear with the file indicating that it is locked, or reserved.

 

How to reserve and download a file

The Check-out operation is used to lock a file while downloading a copy to the local machine.

  1. Right click on the file.

  2. Select Check-out from the pop-up menu.

  3. Click Yes on the confirmation window.

  4. A red lock icon will now appear with the file indicating that it is locked, or reserved.  Also, you will be prompted to select a target location for the file download.

 

How to upload or attach a new file version

  1. Reserve or Check-out the file so that it is shown with the red lock icon.

  2. Select Check-in from the pop-up menu.

  3. Click on the Browse button and select the file of choice from your system.

  4. If you wish to Un-reserve the file after the upload, select the Yes option from this dialogue:

  5. Click the Save button.

 

How to delete a file

This action will remove all versions of a file from the database.

  1. Right click on the file.

  2. Select Delete from the pop-up menu.

  3. Click Yes on the confirmation window.