Contacts

TeamHeadquarters allows you to attach corporate Contacts to Projects and Tickets.

The contacts may be stored either in Active Directory or in TeamHeadquarters, depending on your local configuration.  There are some functional differences between the two options.  See your System Administrator for more information.  

The Entry On Demand offering includes TeamHeadquarters Contacts.

Managing Licensing by Changing the Contact State

Starting with Version 6.1, the Contact State is used to control licensing:

1. Licensed User represents a fully licensed user for TeamHeadquarters and the Customer Portal.

2. Contact with Portal represents a licensed user of the Customer Portal only.  These users cannot log into the main TeamHeadquarters or Entry.com sites, but they can log into the Customer Portal and can interact via the Email Agent.

3. Contact represents a Ticket or Project contact who can interact with your agents via the Email Agent.

4. The Inactive state represents a contact who is retained for record keeping purposes but cannot log in or be listed on a Ticket or Project.